Kenny Long's Resume
Kenny Long
kwl64@hotmail.com
Orem, UT, 84058

Career Objective:

Utilize computer networking and personal communication skills to help employer achieve business goals.

Professional Experience:

  • Network Engineer
    		•  DirectPointe Mar 2006 - Current

    The DirectPointe team provides a complete managed solution for the Information Technology needs of many types of companies. As a Network Engineer I am involved in setup, maintenance, and troubleshooting for remote office and Data Center customers. Some of the systems that I am responsible for:

    • Cisco, CheckPoint, and SonicWall Firewalls
    • Site to Site VPNs and Remote Access VPNs
    • Load balancing of Web and other Services on the F5 BigIP
    • IPtables, Squid and Dansguardian
    • Windows 2003 AD administration including DHCP, DNS, IAS, MS SQL, and Exchange
    • Network Monitoring using the open source package Hobbit
    • SonicWall Content Filtering and SSL-VPN
    • Web and FTP server management (Using IIS on Windows, and Apache on Linux)
    • Avaya VoIP phone system
  • Network Technician
    		•  Utah Valley State College Feb 2005 - Mar 2006

    I worked with an IT team supporting a large user base at a community college. This position includes both over the phone support and on-site service of:

    • Novell Netware(Clients and Servers) and Groupwise
    • Wireless and Wired Networking
    • VPN and dialup remote access
    • Productivity Suites (MS Office, Corel)
    • Windows XP
  • Instructor - Networking
    		•  Utah Valley State College Aug 2005 - Dec 2006

    For three semesters I was the instructor for the Cisco Router Management course with an average of about 19 students enrolled per semester. The class content closely followed the Cisco Press INTRO and ICND books. The class involved both lecture and hands on labs with Cisco routers and switches.

  • TAC Security Engineer
    		•  Cisco Systems - Convergys Oct 2004 - Feb 2005
    Nov 2001 - Sept 2002

    It was my responsibility to recommend secure network topologies and assist the customer in implementation and troubleshooting. The management team recognized me as a top performing engineer and I have been invited to sit in on meetings to discuss business goals and improvement. I have been able to work with high profile networks (Government agencies, Hospitals, and other large corporations), to resolve their network issues in a timely manner. I personally focused on making excellent documentation of problems and their resolutions.

    Technologies that I supported include:

    • PIX firewall
    • IOS (800, 1600, 2600, 3600, 4500, 6000, 7200, MSFC) & CATOS (4000, 5000, 6000)
    • VPN (Concentrator, IPSEC, PPTP, GRE, WebVPN(SSL), SSH)
    • AAA CiscoSecure ACS (TACACS+ & RADIUS) + Windows Integration (NT domains and Active Directory)
    • Wireless access & security (802.1x, EAP-TLS, PEAP)
    • Routing Technologies (BGP, OSPF, EIGRP, NAT, ACL)
    • WAN (Serial, ATM, PPP, Frame-Relay, DSL, Cable)
    • Load Balancing
    • Work with 3rd party devices (Extreme Networks, Nortel, SecurID, 3Com, Polycom)
    • Utilize Packet Sniffer for troubleshooting
  • Network Consultant
    		•  Alpine Networking Solutions Sept 2001

    It was my responsibility to communicate with the customer and determine their needs. Performed the following at the customers site, without interruption to business work.

    • Build switched network
    • Install OS updates & applications on the Windows 2000 platform

  • LAN/WAN Support Tech.
    		•  SwitchPoint Networks Dec 1999 to Aug 2001

    Provided support for customers using the Internet. Assisted in training new technicians on the below-mentioned technologies. Developed documentation to assist other techs in troubleshooting. Performed regular backups of critical servers.

    Support the following:

    • 10/100/1000baseT (Coax, Fiber and Cat5) network
    • Video On Demand (VOD) equipment
    • VoIP Technologies
    • VPN & firewalls
    • Hubs, Switches, SOHO routers, Patch panels
    • User applications (Internet Explorer, Netscape, Outlook, Outlook Express, etc...)
    • TCP/IP on various platforms including Win9x, NT & 2000, MacOS, Linux.

    Certifications:

    I am studying for the Cisco CCIE certification. I have obtained the following:

    • CCNP - Cisco Systems
      (Originally 4/2002, recertified 3/2005, and 1/2008)
    • CCNA - Cisco Systems
    • CNA - Novell
    • Network+ - CompTIA
    • A+ - CompTIA

    Education:

    I will graduate with a Bachelor Degree in Computer Science: Networking, at UVU in May 2009. My GPA as of Aug 2008 is 3.69

    • 2001-2002: Cisco PIX, ACS, LocalDirector and Wireless security training
    • 2001: Completed CCNP training course at the Advanced Technical Center
    • 2000 to 2001: UVSC: A+, Network+, and Novell CNA Courses
    • 1998 to 2001: Graduate of Springville High with honors

    Technology skill set:
    • Linux
    • HTTP (Apache)
    • MySQL
    • Perl
    • PHP
    • Asterisk PBX
    • HTML
    • DNS (BIND)
    • LDAP
    • SMTP
    • IPv6
    • Samba
    • Microsoft Office

    Personal Achievements:
     2001: Grand prize winner of the 1st annual TestOUT competition held at UVSC. I was chosen based on scores in CCNA and Network+ tests.
    1998: Obtained the rank of Eagle Scout.

    Service:
     2002-2004: Missionary (volunteer representative) for The Church of Jesus Christ of Latter-Day Saints.

    References:
     Available upon request